Not a Demo: Making Agentic AI Actually Work

Everyone’s selling “agentic AI” right now, but most of what’s out there is just a chatbot in a lab coat. The difference between a flashy demo and an operational agent comes down to one thing: structure.

Unstructured data (emails, tickets, transcripts) is great for exploration. But if you want AI that runs at scale, feeds decisions back into your systems, and actually changes how the business operates, you need a structured substrate.

In this post, we break down how we used agentic AI to evaluate thousands of customer goals in a SaaS platform, scoring them against SMART criteria, routing weak ones back to CSMs, and closing the loop in our BI layer. No fairy dust, just data, structure, and agents that do the repetitive reasoning humans don’t have time for.